Technology

The support services provided by HoRS are designed around the needs of clients and their individual users. Our engineers, backed by the power of AWS platform, deliver exceptional responsiveness and accountability. 

By recognizing the importance of a personable approach, HoRS provides user IT support and training that is responsive, informative and easy to understand. There is so much jargon and terminology that can get in the way of relating to each other and sometimes even alienating your staff. We want our clients to get the most out of their technology and to do so, they need to understand how to use it properly. With a motivated approach to helping your employees to ultimately be able to help themselves, the team at HoRS are friendly and genuinely enjoy the human interaction that IT alone doesn’t bring to the table.

A few of the unique services our clients receive:

• 24/7 – Our service-desk is always at hand to deal with any requests either via the email, mobile app, or your desktop.
• Performance – HoRS has achieved some of the best performance statistics in our market
• Dynamic Roadmap – so you can see everything that is happening in your business
• Reporting – review all your assets, licenses, software all in one place
• User-experience – review how your colleagues are using IT and plan appropriate improvements
• Business workflow – design how you want your support processes to work
• Collaborate – easily integrate your own IT teams into any support workflows
• Friendly – We are a services business. This means that ultimately our business is about people. Although we pride ourselves on delivering excellence when it comes to service and technology, ensuring our staff communicate well and are approachable is a critical component of any successful relationship.

With over 20 years of experience, the HoRS IT support team have put effort into recruiting dynamic problem-solvers, who can not only resolve complex IT issues, but can explain in everyday language what went wrong and how it was fixed.